Returns: While personalized items can enhance your pet's living environment, it is
crucial for pet owners to understand our policies surrounding these
products. We enforce a strict no return or exchange policies on any of our
customs or food-related items. This policy is often in place to ensure
the safety and health of the animals, as these products cannot be resold
once opened or used. Therefore, pet owners should carefully evaluate
their choices before making a purchase.

Shipping Issues: It is our policy for customers to report any issues related to delivery within 24-hours. This prompt reporting allows for timely investigations and resolutions. Fill out our contact form below and we will reach out to assist in any way we can.

Processing Time: While the standard processing time is 5 to 7 business days, many orders may be fulfilled more rapidly. For example, if a product is readily available and does not require
customization, it may be processed and shipped within a shorter
time frame but can not always be guaranteed. If you have questions regarding your order please fill our our contact form below and we will reach out to assist as soon as possible.